Common Questions

How much lead time do you need?

8 weeks minimum on custom commissions, lead time increases based on current demand. Larger commercial projects may require Months of lead time. We are currently very busy and may not be able to accommodate projects on a short timeframe.

How much does it cost?

All of our projects generally require a minimum investment of at least $2000. We will be happy to produce an estimate based on the details of your project. 

Do you require a deposit?

Yes. An initial deposit of 50% is required to lock in your place in our production schedule, cover site visits, planning, designs and drawings, and produce your sign. 
The remaining 50% is due on delivery. We do not offer terms or extend credit after work is completed.

An Optional 10% deposit is available to produce drawings if required. The remaining 40% is then due to begin production.

What type of payment do you accept?

Cash, Cheque, E-Transfer, Bank Transfer
Credit Card payments are subject to 3% processing fee.

Can you visit me or send me drawings?

We would be happy to discuss your project and provide you an estimate. Unfortunately we can not produce artwork or make free site visits prior to a 10% deposit being placed.

What is your warranty?

1 year on all parts and labour. We do not warranty physical damage or bulbs. 

What is your refund policy?

Since the nature of our work is custom we do not accept returns or offer refunds.  

Can I visit your shop?

At the moment our shop is not open to the public or clients for insurance and liability reasons.

Do you take on any project?

No, we are not able to take on all projects that come our way. We accept project at are in line with our vision and approach to signage. We are happy to suggest other local companies that would better suited for your project.